Shipping and Return Policy

Wedding Time Decor

Last updated: 07/01/2023

Shipping Policy:

1. Order Processing:

We strive to process and ship all orders as quickly as possible. Once your order is placed and payment is confirmed, please allow 3-5 business days for design and adjustments before your order is shipped. Please note that during peak seasons or holidays, processing times may be longer.

2. Shipping Methods:

We offer shipping services through trusted carriers to ensure the safe and timely delivery of your order. The available shipping methods and associated costs will be displayed during the checkout process. Please select the preferred shipping method that best suits your needs.

3. Shipping Times:

Shipping times will vary depending on the selected shipping method and your location. Once your order has been shipped, you will receive a confirmation email with tracking information. Please refer to the carrier's website for estimated delivery times.

4. Shipping Restrictions:

Please note that some items may be subject to shipping restrictions or additional fees due to their size, weight, or destination. Any applicable restrictions or fees will be clearly indicated during the checkout process.

5. International Shipping:

We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for more information.

Return Policy:

1. Personalized Products:

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or is defective. It is important to carefully review and double-check all customization details before placing your order to ensure accuracy.

2. Damaged or Defective Items:

In the unlikely event that your order arrives damaged or defective, please contact our customer service within 7 business days of receiving the item. To assist us in resolving the issue promptly, please provide clear photos and a detailed description of the damage or defect. We will gladly replace the damaged or defective item at no additional cost to you.

3. Non-Personalized Items:

For non-personalized items, if you are not completely satisfied with your purchase, please contact our customer service within 7 business days of receiving the item to discuss the issue. We will review each case individually and work towards a satisfactory resolution, which may include a refund or exchange.

4. Return Process:

If a return or exchange is authorized for a damaged or defective item, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent further damage during transit. We recommend using a trackable shipping method to return the item.

5. Refunds:

Refunds will be processed within 3-5 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

Please note that the shipping costs incurred for the initial purchase are non-refundable, unless the return is due to a damaged or defective item.

If you have any questions or concerns regarding our shipping and return policy, please contact us.